Privacy Policy

Privacy Policy for Comfort Residence

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At Comfort Residence, we are committed to protecting your personal information and respecting your privacy. This Privacy Notice explains how we collect, use, store, and protect your personal data when you visit our website, enquire about our services, apply for employment, or receive support from us.

We process all personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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Information We Collect

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Depending on your interaction with us, we may collect:

• Name and contact details
• Address
• Email address
• Telephone number
• Date of birth
• Emergency contact details
• Employment information
• Health and care-related information (where necessary)
• Financial information relating to our services
• Website usage information through cookies and analytics
• Information submitted through our contact forms or job applications

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How We Use Your Information

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We use your personal information to:

• Respond to enquiries
• Deliver safe and effective care services
• Assess eligibility for our services
• Recruit and employ staff
• Communicate with families, professionals, and commissioners
• Meet our legal and regulatory obligations
• Improve our services and website
• Protect the safety and wellbeing of the people we support

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Our Legal Basis for Processing

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We process personal information under one or more of the following lawful bases:

• Consent
• Performance of a contract
• Compliance with legal obligations
• Protection of vital interests
• Legitimate interests
• Provision of health or social care services where applicable

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Sharing Your Information

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We only share personal information when necessary and appropriate. This may include:

• Local Authorities
• NHS organisations
• Healthcare professionals
• Ofsted
• Emergency services
• Payroll and pension providers
• IT and website service providers
• Regulatory or legal authorities where required by law

We never sell your personal information to third parties.

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How We Protect Your Information

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We take appropriate technical and organisational measures to safeguard your information, including:

• Secure IT systems
• Restricted access to personal information
• Staff confidentiality training
• Encryption and password protection
• Secure document storage
• Regular security monitoring

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Your Rights

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Under UK data protection law, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion where appropriate
• Restrict or object to processing
• Request data portability where applicable
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner's Office (ICO)

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Contact Us

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If you have any questions about this Privacy Notice or how your information is handled, please contact us.

Comfort Residence
Email: prudencem@comfortresidence.com

Telephone: +44 179-545-4482